General Questions
What do I need to be able to use your services?
How do I register?
Do I have to be an older adult to use AgelessCareSolutions?
What are Ageless hours of operation?
How do I cancel my account?
Do I get a refund when I cancel?
Meals
Can you accommodate dietary restrictions for meal deliveries?
How are meal orders packaged to ensure food safety?
How long does meal delivery take?
Can I order food outside of business hours?
Can I tip my delivery person?
Can you save my favorite meals for future orders?
What if I have a food allergy or dietary restriction?
I’m not sure what restaurants are in my area. Can you help?
How do I report an issue with my food order?
We want every meal to be just right. If there’s an issue with your order, please contact our Gourmet Department within 24 hours of delivery:
Phone: (239) 236-2386
Timely reporting helps us advocate for you and resolve the issue more effectively.
What is the resolution process?
Once we receive your concern, our support team will forward it to the appropriate restaurant or delivery partner. As soon as we have an update or resolution, we’ll contact you by phone.
Please note:
We are unable to address concerns about orders that are more than 24 hours old.
What are your meal ordering hours?
Our Gourmet Department is available 7 days a week, with access to our automated ordering system 24/7.
Eastern Time: 8:00 AM – 12:00 AM
Central Time: 7:00 AM – 11:00 PM
Rides
Can I request a specific driver or service provider?
Who are the drivers?
What should I know when accepting a ride for an older adult through Ageless Care Solutions?
Am I required to assist passengers with mobility or getting in and out of the car?
Why don’t these riders book their own rides?
Will I be liable if something happens during the ride?
Do I get compensated for providing extra assistance?
How can I provide feedback about the experience?
Will I be liable if something happens during the ride?
What are the benefits of driving for Ageless Care Solutions clients?
We understand that helping seniors may take a little extra care, but many drivers tell us it’s one of the most rewarding parts of their day. Here’s why:
- Our clients are often polite, grateful, and respectful.
- Most rides happen during off-peak times, which can help fill slower periods.
- In less busy areas, our service often creates consistent ride opportunities.
- We clearly communicate our customers’ needs, so there are no surprises.
Groceries
How quickly can I get a grocery delivery?
Can I request specific grocery items?
Do you offer same-day grocery delivery?
Can I schedule recurring grocery deliveries?
Do you assist with grocery shopping for specialty diets?
How do I pay for my groceries?
Can I schedule grocery deliveries in advance?
Can I tip the person delivering my groceries?
What if something on my grocery list isn’t available in the store
Can you save my grocery list for future use?
Can I order more than just groceries?
How will I know when my groceries are arriving?
How do I report a problem with my grocery delivery?
We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.
Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.
What happens after I report a problem?
After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.
Note: Orders older than 7 days cannot be disputed.
What are your grocery service hours?
We’re here for you every day of the week!
Eastern Time: 8:00 AM – 9:00 PM
Central Time: 7:00 AM – 8:00 PM
Prescriptions
How quickly can I get a prescription delivery?
Can you deliver over-the-counter medications and supplements?
Are narcotics or controlled substances allowed for delivery?
Why are narcotics and controlled substances restricted from delivery?
How can I request prescription delivery?
Do you require a prescription for medication delivery?
How is my personal health information protected?
Can I schedule grocery deliveries in advance?
Can I tip the person delivering my groceries?
What if something on my grocery list isn’t available in the store
Can you save my grocery list for future use?
Can I order more than just groceries?
How will I know when my groceries are arriving?
How do I report a problem with my grocery delivery?
We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.
Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.
What happens after I report a problem?
After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.
Note: Orders older than 7 days cannot be disputed.
What are your grocery service hours?
We’re here for you every day of the week!
Eastern Time: 8:00 AM – 9:00 PM
Central Time: 7:00 AM – 8:00 PM
Home Services
Can I get assistance with personal errands or tasks beyond the listed services?
How do you handle special instructions for deliveries, like fragile items?
Are walkers and wheelchairs allowed?
What are Wellness Care Calls?
Who can benefit from Wellness Care Calls?
- Seniors living alone
- Individuals with chronic conditions or disabilities
- Those needing medication and appointment reminders
Anyone who could benefit from companionship and regular check-ins
How often do Wellness Care Calls take place?
What types of reminders are included in the calls?
Our calls include:
- Wake-up reminders
- Medication reminders
- Appointment reminders
- Wellness check-ins and emotional support
Can family members receive updates from these calls?
What happens if my loved one doesn’t answer the call?
Are these calls automated or from a live person?
Can I customize the topics discussed during the calls?
What types of home services can you help me find?
What if the service I need isn’t listed?
When is the Home Service department available?
Eastern Time: 8:00 AM – 8:00 PM
Central Time: 7:00 AM – 7:00 PM
Driver FAQ
Who are the drivers?
When can I talk to an operator?
How much does it cost?
How do I pay?
- Our concierge fee
- The TNC fare (which we pay to them on your behalf)
You’ll receive a call or email with the breakdown of both charges.
Why is there a $70 deposit for prepaid cards?
Should I tip the driver?
- In cash
- By calling us within 1 hour of the ride to add it to your card
What are TNCs?
Why not use TNCs directly?
Using TNCs on your own requires a smartphone, app knowledge, and a data plan. Drivers may also cancel or get lost. Ageless handles the ride coordination, tracks your location, updates trip info, and ensures you get where you need to go safely.
How does Ageless coordinate my ride?
- Check if the driver/car meets your needs (mobility, space, comfort)
- Relay special instructions to the driver
- Monitor the ride and assist if problems arise
- Update destinations if needed
- Notify authorized contacts once your trip ends
Are walkers or wheelchairs allowed?
Yes, as long as you can transfer yourself into the car. Let us know so we can flag your account and inform the driver.
Is there a faster way to request a ride?
Can I cancel a ride?
Yes. Call and press 0 to cancel.
Note: Cancel within 2 minutes of a driver accepting to avoid TNC cancellation fees ($5–$10).
How to avoid no-show fees?
What if I have a complaint?
TNC-related complaint? We’ll contact the TNC for you to seek a refund.
Ageless-related complaint? Our support team resolves most issues in 3–5 business days.
Lost an item in a car?
Call us at (239) 236-2386 right away.
There’s a $20 return fee when the driver brings your item back (charged by the TNC). Most items are returned within 48 hours.
Accident protection?
You’re covered by the TNC’s insurance, as required by law. Ageless staff also carry vehicle insurance for any Ageless-operated rides in Florida.
Who should I give my destination to?
Usually, the driver. If there are issues, call us and press 0 to update your destination.
How long will I wait for a ride?
Most rides arrive within 15 minutes. Be ready to leave when you call. Delays may occur due to availability.
Can I schedule a ride in advance?
Yes. But for the most accurate experience, we recommend calling 15 minutes before your trip. You can also call ahead to schedule if needed.
Why are rides more expensive during peak demand?
TNCs adjust prices to attract more drivers during high demand. Prices usually return to normal within 5–10 minutes.
Can others ride with me?
Yes! Up to 4 passengers per car with no extra charge.
Will the driver wait during my appointment?
They can, but you’ll be charged for the wait time. It’s better to call us when you’re ready for pickup.
What kind of car will I ride in?
Usually a 4-door sedan. We can try to request a specific size if you have preferences—just let the operator know.
Are rides available in my area?
Check at https://www.agelesscares.com/ or call us to verify availability in your zip code.
How far can I go?
You can ride up to 100 miles in any direction.
Do you do airport pickups?
Yes. Just meet the driver at your airport’s designated “Ride Sharing Pickup Location.” The operator or driver will guide you.
Can rideshare drivers cancel?
Yes. Drivers may cancel at any time. If that happens, we’ll be notified and will request another driver for you right away.
Can I be charged a fee if a rideshare driver cancels my ride?
While Ageless Care Solutions does not control rideshare company fees, in our experience, yes — a fee may be charged if a driver cancels your ride, especially if the driver has been waiting at your requested location for more than 5 minutes.
Is Ageless Care Solutions a transportation provider or a licensed Transportation Network Company (TNC)?
No. Ageless Care Solutions is not a transportation provider nor a licensed TNC. We help users of landlines, flip phones, and smartphones request rides from authorized TNCs and monitor ride status on their behalf.
Ageless Care Solutions does not own vehicles, nor do we employ or contract drivers. Instead, we work with TNCs that are licensed by state agencies, such as the Public Utilities Commission in Florida. These companies must meet strict requirements, including:
- Mandatory background checks for drivers
- Minimum insurance coverage of up to $1,000,000
- Vehicle condition and age standards
- Disqualification of drivers with recent serious driving offenses, such as DUIs within the past 7 years
These and other requirements vary by state but ensure a consistent level of safety and professionalism.
Is Ageless Care Solutions an emergency medical transportation service?
No. While many individuals use our services to get to medical appointments, we are not a substitute for an ambulance or emergency transportation. In a medical emergency, please call 911.
Do you provide non-emergency medical transportation (NEMT)?
No, we do not provide NEMT services. Although many users rely on us for rides to healthcare appointments, the rideshare drivers we work with are not trained to assist individuals who need physical help getting in or out of a vehicle. Additionally, their vehicles are not guaranteed to accommodate equipment like motorized wheelchairs or scooters.
Licensed TNCs offer curb-to-curb service only, so if you require more assistance, we recommend looking into specialized transportation options.
Are Ageless credits refundable?
All Ageless Care Solutions ride credits are non-refundable.
How do I report an issue with my ride?
We aim to provide a positive experience with every ride. If you encounter an issue, please contact our Ride Department within 48 hours of ride completion:
- Phone: (239) 236-2386
- Email: support@silvereaseonthegollc.co
Prompt reporting helps us advocate for you more effectively.
What is the resolution process?
After we receive your concern, a member of our support team will forward the issue to our rideshare partner for resolution. Once a decision is made, we’ll notify you by automated phone call and email.
Please note:
We cannot issue refunds for delays caused by traffic, weather, or other events beyond the driver’s control.
We are unable to investigate ride issues reported more than 30 days after the trip occurred.
Can someone under 18 ride alone?
No. Rides should not be requested for individuals under 18 unless they are accompanied by the account holder or another adult. This is a safety requirement and part of our Community Guidelines, designed to protect all users.
Partnership FAQ
How can we collaborate?
What is the billing process?
How do I sign people up for my program?
How does insurance and liability work?
What do clients need to use Ageless Care Solutions?
Is there any liability risk when using Ageless Care Solutions?
Can riders use walkers or wheelchairs?
Yes, walkers and foldable wheelchairs are welcome, as long as the rider can transfer themselves into and out of the vehicle without assistance.
Let your operator know, and we’ll note it in the rider’s account. When drivers are asked to lift mobility items, it’s considered customary to offer a tip.
Who are the drivers?
We work with on-demand transportation services like Lyft and Uber, who provide fast, affordable rides — often within 15 minutes.
All drivers go through thorough background checks, and you can read more about those processes at https://www.agelesscares.com/home-care-and-senior-placement-agency-safety.
Medication Delivery
What information does the driver need for medication pickups?
To pick up your medication, the driver will need your full name, phone number, date of birth, and home address.
Can the driver use my credit or debit card to pay for the medication?
For your safety, we highly recommend calling your pharmacy ahead of time to place your card on file. This ensures the medication is paid for when the driver arrives and avoids any need to hand over a card.
How long does medication delivery usually take?
Delivery time can vary depending on driver availability, distance to the pharmacy, and how long it takes to process your medication pickup.
What are the medication delivery department’s hours?
Our medication delivery and special request team is available daily:
Eastern Time: 8:00 AM – 10:00 PM
Central Time: 7:00 AM – 9:00 PM