Dementia Care in Fort Myers, Florida

Many people requesting rides for older loved ones are often overwhelmed and forget to confirm if a driver is comfortable picking up an older adult. At Ageless Care Solutions, we take the extra step to notify drivers ahead of time that their passenger may be a senior or someone who may need extra patience. All ride requests will be marked “AgelessCareSolutions.” If you’re not comfortable accepting this type of ride, simply text us “cancel,” and we’ll handle the cancellation on our end—no penalties involved. Once you opt out, we’ll remember your preference and won’t match you again in the future.

No, physical assistance is not expected or required. We know that rideshare policies (Lyft and Uber) are curb-to-curb only. We do alert drivers in advance if a rider uses a walker or has extra items, so you can decide whether your vehicle has the space. If at any point you’d prefer not to take an Ageless passenger, just text “cancel” and we’ll take care of it, without affecting your Lyft or Uber ratings.

Many of our clients either can’t or prefer not to use smartphones. Some have disabilities or require assistive devices that they want their driver to be aware of. Ageless Care Solutions books and manages rides on their behalf to make the experience as seamless as possible. We also help fine-tune pickup details, especially in complex locations like apartment complexes or medical centers, to avoid confusion and delays.

No, your liability as a driver remains the same as that of any other rideshare trip. We only work with passengers who do not need hands-on assistance. You might occasionally be asked to help place a walker or foldable wheelchair in the trunk—but if that’s expected, we’ll inform you in advance. If you’re not comfortable, just let us know and we’ll cancel the ride right away.

Currently, there’s no built-in way to compensate drivers automatically for extra help. However, tipping is encouraged, especially when passengers request assistance, such as waiting or lifting items. Tips are typically given in cash.

We welcome and value driver feedback. Please feel free to email us anytime at info@agelesscares.com.

Helping older adults and individuals with disabilities is not only rewarding—it can also be good for business. Many drivers tell us our riders are among the kindest they’ve encountered. Plus, most trips occur during off-peak hours, helping drivers fill slower times with additional rides. In some rural areas, Ageless has even created new ride demand. We do our best to set clear expectations for every ride, making your job easier and more predictable.

Our drivers are vetted professionals affiliated with reputable Transportation Network Companies (TNCs) like Lyft and Uber. They are authorized to provide timely and affordable rides, typically arriving within 15 minutes. Ageless Care Solutions coordinates, monitors, and facilitates these rides on your behalf.​

Our operators are available around the clock to provide fare estimates, schedule rides, and answer any inquiries. Simply call us and press 0 to connect with an operator.​

We apply a concierge fee of $0.27 per minute from the ride’s start time, in addition to the TNC’s fare. This fee supports our 24/7 call center, technical infrastructure, and ongoing service enhancements. TNC fares may vary based on location and demand; we provide a quote each time you request a ride. Please note, drivers are not informed of the total trip cost.​

Payment is handled directly through the card you have on file. Post-ride, you’ll see a single charge encompassing both our concierge fee and the TNC fare. We will remit the TNC portion to them on your behalf and inform you of the breakdown via phone or email.​

To ensure sufficient funds for both outbound and return trips, a minimum deposit of $70 is required when using a prepaid card.​

While not mandatory, tipping is appreciated, especially if the driver assists with tasks like lifting items or waiting. Tips can be added to your card by calling us within an hour after the ride or given directly to the driver in cash.​

TNCs like Lyft and Uber are regulated entities authorized to operate by state commissions, such as the California Public Utilities Commission. They connect passengers with independent drivers through their platforms.​

Accessing TNCs typically requires a smartphone, app proficiency, and a data plan. Additionally, drivers may cancel unexpectedly or encounter navigation issues. Ageless Care Solutions acts as your agent, overseeing ride coordination and addressing any complications that arise.​

Upon ride acceptance by a TNC driver, we verify the vehicle meets your specified needs (e.g., size, accessibility). We communicate your requirements to the driver and monitor the ride’s progress, intervening if issues occur. Post-ride, we confirm completion with you and any authorized contacts.​

Yes, foldable mobility aids are acceptable if you can independently transfer into the vehicle. Inform our operators of any equipment so we can note it in your profile and notify drivers accordingly.​

Absolutely. For destinations not listed in your dial tone menu, call us and press 0 to expedite your request with an operator.​

Yes, to cancel, please call us and press 0.​

If you cancel within 2 minutes of ride acceptance (timeframe may vary by location), you can avoid fees. Cancellation fees, typically ranging from $5 to $10, are imposed by TNCs and are beyond our control.​

Drivers may cancel and charge a no-show fee after waiting 5 minutes. To avoid this, we can set up specific pickup instructions for your frequent locations.​

For TNC-related issues, we will advocate for you to seek a resolution or refund. For concerns regarding our services, our dedicated team aims to address and resolve complaints within 3 to 5 business days.​

Contact us immediately at (239) 236-2386. We will liaise with the TNC to retrieve your item. A $20 fee applies when the driver returns the lost item.​

Ageless Care Solutions does not provide ride insurance. However, TNCs are mandated to carry insurance covering personal injuries during rides.​

Typically, you can tell the driver directly. If there are issues, call us at (239) 236-2386 and press 0 to update your destination through our system.​

Wait times depend on your location and demand. Generally, rides arrive within 15 minutes. However, availability cannot be guaranteed, so having an alternative plan is advisable for critical appointments.​

Yes, though we recommend calling 15 minutes before departure to accommodate any changes. To schedule in advance, call (239) 236-2386 and press 0.​

TNCs adjust fares based on real-time demand to encourage more drivers to become available. These surges typically subside within 5 to 10 minutes.​

Yes, up to four passengers can share a ride at no additional cost.​

Drivers can wait, but waiting time is billable. To minimize costs, it’s best to request a new ride when you’re ready to leave.​

Usually, a 4-door sedan. We can provide vehicle details during your call and attempt to accommodate size preferences upon request.​

To verify availability, visit our website at agelesscares.com or call us directly.​

You can travel up to 100 miles in any direction.​

You can contact an operator at any time by calling (239) 236-2386 and pressing 0.​

Yes, though some airports have designated rideshare pickup zones. Our operators and drivers can guide you to the appropriate location.​

Yes, as independent contractors, drivers can cancel rides at their discretion. If this occurs, we will promptly arrange a replacement driver for you.​

If a driver waits beyond 5 minutes and then cancels, a fee may be charged. These fees are determined by the TNCs and are outside our control.​

No, we are not a transportation provider or TNC. We facilitate access to TNC services for users without smartphones and act as your representative to manage and monitor rides.​

No, for emergencies, please call 911. Our services are suitable for non-emergency transportation needs.​

No, while many use our services for medical appointments, our drivers are not trained to provide physical assistance, and vehicles may not accommodate certain medical equipment.​

Unfortunately, all Ageless credits are non-refundable.​

If you encounter any problems, please contact us within 48 hours at (239) 236-2386 or email support@silvereaseonthegollc.com. Prompt reporting allows us to address and resolve issues effectively.​

Upon receiving your concern, our support team will coordinate with the relevant partner to seek a resolution. We will update you via automated call and email once a resolution is achieved. Please note that disputes for rides older than 30 days may not be accommodated.​

No, individuals under 18 must be accompanied by

Meal deliveries typically arrive within 20 to 90 minutes, depending on how long it takes to prepare your food and the restaurant’s schedule.

Yes! You can use our automated system to place requests for meals you’ve previously ordered, or save favorite items to your account for easy reordering anytime.

Definitely. You can include a tip when placing your order or hand it to the driver in cash upon delivery.

Of course! Great idea. You can save up to seven favorite meals in your account for quicker access through our automated ordering system.

Just let us know your preferences or dietary restrictions, and we’ll pass the information to the restaurant to make sure your needs are met.

We’re happy to help! We can send you menus by mail or email from local restaurants to help you choose something you’ll enjoy.

We always aim to provide a great experience, but if something goes wrong, we’re here to fix it.

If you experience a problem with a delivered order, please contact our Gourmet department within 24 hours at (239) 236-2386. Prompt communication helps us support you better.

After receiving your concern, our team will send it to the appropriate restaurant or partner for resolution. We’ll follow up with you by phone once a solution is found.

Please note that we cannot resolve issues with orders placed more than 24 hours ago.

Our Gourmet department is open every day of the week, and our automated ordering system is available 24/7.

Eastern Time: 8:00 AM – 12:00 AM

Central Time: 7:00 AM – 11:00 PM

Simply complete the form on our Partnership page. We’re excited to connect with you!

You can choose between paying by debit or credit card after each ride, or receiving a monthly invoice for scheduled rides in advance.

Once your account is set up, we’ll provide a personalized registration page. Anyone who signs up through that link will automatically be added to your program and receive the applicable benefits.

Ageless Care Solutions partners with Lyft and Uber to provide ride services. Both companies carry extensive insurance that covers riders, drivers, and any third parties in case of an accident. Coverage includes $1 million in liability and $1 million in uninsured/underinsured motorist protection per incident. You can find detailed insurance info for Lyft here and Uber here.

Riders will need access to a touch-tone phone to call (239) 236-2386. For added convenience and communication, we recommend using a mobile phone whenever possible.

Foldable wheelchairs and walkers are welcome, provided the rider can transfer themselves into the car without help. We can also coordinate with drivers to ensure they’re okay with these accommodations. Just let our operator know so we can note it in the rider’s profile. If a driver helps lift equipment, tipping is customary and appreciated.

We use trusted on-demand services like Lyft to provide quick and affordable transportation, often within 15 minutes. Both Lyft and Uber conduct background checks on their drivers—more info is available at https://www.agelesscares.com/home-care-and-senior-placement-agency-safety. Our team also monitors every trip for safety and ensures each ride goes smoothly.

We can connect you with trusted professionals for just about anything—landscaping, handyman tasks, pet sitting, painting, plumbing, furniture assembly, mobile nail care, and more. Whether it’s something simple like changing a light bulb or something major like roof repairs, Ageless is here to help. We’ll research providers in your area that fit your needs and budget.

Absolutely! Just give us a call, and we’ll look into it for you. Chances are, if you’re looking for that service, others may be too—and we’re happy to help everyone by finding a solution.

Our Home Services team is available every day of the week:

Eastern Time: 8:00 AM – 8:00 PM

Central Time: 7:00 AM – 7:00 PM

Wellness Calls are scheduled check-in calls designed to provide emotional support, medication reminders, appointment management, and safety monitoring for seniors and individuals needing extra care. These calls help ensure their well-being while providing peace of mind to family members.

Our calls are ideal for:

• Seniors living alone
• Individuals with chronic conditions or disabilities
• Those needing medication and appointment reminders

Anyone who could benefit from companionship and regular check-ins

We offer flexible scheduling options, including daily, weekly, or customized call frequencies based on individual needs.

What types of reminders are included in the calls?

Our calls include:

Yes! If you prefer a specific schedule, call us at (239) 236-2386 and press 6, or email us at info@agelesscares.com. We can arrange recurring orders, which is perfect if you’re placing orders for someone else.

Absolutely! Tips are always appreciated and can be added when placing your order over the phone or given in cash upon delivery.

If an item is out of stock, we recommend letting us know your preferred substitutes or alternate brands. This helps the shopper make the best choice, and we’ll remember your preferences for future orders.

Definitely! We’re happy to keep your shopping list on file to make future orders quicker and easier.

Yes—you can order groceries, household essentials, vitamins, and more. Just call (239) 236-2386 and press 6 to get started.

You can choose immediate delivery—typically within 3 hours—or schedule a time that works best for you. We’ll notify you once your order is on its way.

We aim to make every order perfect, but if something goes wrong, we’re here to help. If you notice an issue after delivery, please call our Grocery team at (239) 236-2386 and press 8, or email us at agelesscares.com within 24 hours. Prompt notice helps us advocate for you effectively.

Once we receive your concern, we’ll pass it to the appropriate partner and follow up with you by email once a solution is found.

Note: We can only address issues reported within 7 days of delivery.

We’re open 7 days a week to assist with your grocery needs:

Eastern Time: 8:00 AM – 9:00 PM

Central Time: 7:00 AM – 8:00 PM