Dementia Care in Fort Myers, Florida

Any phone that can call (239)236-2386 and that can generate tones by the press of a button. We highly recommend riders have a cell phone so you can always be reached during the ride event. We use your Caller ID to identify who you are so make sure you’ve registered any number you might call from on your account. You may ask us to modify your account by calling (239) 236-2386 and speaking with an operator. You do not need an app or smartphone to use Ageless! We keep things simple.

Get ready for your first ride by registering at info@agelesscares.com and choosing a membership plan or by calling us toll-free at (239) 236-2386 and Press 0 to speak to one of our operators who would be happy to assist you with registering.

No. The only age restriction is that we cannot order rides for persons under 18 years of age.

You can request a ride through Ageless and speak to an operator 24/7.

To cancel the account, please Call and Press 0 to speak with an operator.

Charges paid by you are final and non-refundable, unless otherwise determined by Ageless. You must call our (239) 236-2386 number to request a refund.

Absolutely! We can accommodate dietary restrictions for meal deliveries based on your preferences or medical needs.

We prioritize safety in every meal delivery. Our partner restaurants package meals securely, and our drivers are trained in safe handling practices to ensure your food arrives fresh and protected.

Meal delivery typically takes between 20 to 90 minutes, depending on how long the restaurant takes to prepare your food and the delivery distance.

Yes! Thanks to our automated system, you can place meal requests 24/7 — even outside of business hours — by selecting from your saved or past orders.

Absolutely. Tipping is encouraged and can be done when you place your order or directly in cash when the driver delivers your meal.

Yes, and a great idea! We can save up to seven meal requests in your account, making it easier and faster to place future orders using our automated system.

Just let us know when you place your order. We’ll communicate your allergies or dietary needs directly to the restaurant to help ensure your meal is prepared safely and appropriately.

Of course! We can mail or email menus from nearby restaurants to help you explore your options and find something delicious.

We want every meal to be just right. If there’s an issue with your order, please contact our Gourmet Department within 24 hours of delivery:

Phone: (239) 236-2386

Timely reporting helps us advocate for you and resolve the issue more effectively.

Once we receive your concern, our support team will forward it to the appropriate restaurant or delivery partner. As soon as we have an update or resolution, we’ll contact you by phone.

Please note:

We are unable to address concerns about orders that are more than 24 hours old.

Our Gourmet Department is available 7 days a week, with access to our automated ordering system 24/7.

Eastern Time: 8:00 AM – 12:00 AM

Central Time: 7:00 AM – 11:00 PM

While we can’t guarantee the same driver or provider each time, we’ll make a note of any preferences you have and do our best to match you with familiar providers whenever possible.

We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.

Many people arranging rides for older loved ones often overlook whether the driver is comfortable assisting seniors. At Ageless Care Solutions, we prioritize making sure every driver understands that the ride is for an older adult. When we request a ride, like an UberASSIST, we always confirm the driver is comfortable with the request before finalizing.

Our ride requests will appear with the tag “AgelessCareSolutions.” If at any point you’re not comfortable with the request, simply text “cancel” and we’ll handle the cancellation on our end, ensuring your rating isn’t affected. We’ll also remember your preference and avoid matching you with similar rides in the future.

No, you’re not obligated to assist passengers physically, especially since platforms like Uber and Lyft provide curb-to-curb services. However, we may inform you in advance if a rider has a walker, wheelchair, or other mobility equipment so you can decide whether your vehicle has the space and you’re comfortable with the ride. If not, text us “cancel” and we’ll promptly remove the request from your queue with no impact to your record.

Many of our clients either don’t own a smartphone or are not comfortable using ride-hailing apps on their own. Some also use assistive devices or require specific accommodations. Ageless Care Solutions acts on their behalf, coordinating rides, sharing preferences with drivers, and making sure the pick-up process is smooth and well communicated.

Driving for an Ageless Care Solutions customer carries the same liability as any other ride through a platform like Uber or Lyft. You’re not expected to physically assist anyone into the car, and if a walker or foldable wheelchair is involved, we’ll let you know beforehand. You’re fully protected under standard third-party liability coverage provided by the rideshare company.

At this time, there’s no automatic compensation for additional help, but many of our riders are encouraged to offer cash tips, especially if you go above and beyond by waiting, helping with items, or providing exceptional care.

We value and welcome driver feedback! If you have suggestions or comments, feel free to reach out to us at [insert your business email here]. Your input helps us improve our service for everyone.

Driving for an Ageless Care Solutions customer carries the same liability as any other ride through a platform like Uber or Lyft. You’re not expected to physically assist anyone into the car, and if a walker or foldable wheelchair is involved, we’ll let you know beforehand. You’re fully protected under standard third-party liability coverage provided by the rideshare company.

We understand that helping seniors may take a little extra care, but many drivers tell us it’s one of the most rewarding parts of their day. Here’s why:

• Our clients are often polite, grateful, and respectful.
• Most rides happen during off-peak times, which can help fill slower periods.
• In less busy areas, our service often creates consistent ride opportunities.
• We clearly communicate our customers’ needs, so there are no surprises.

Typically, we aim to fulfill grocery deliveries within 1-2 hours, depending on your location and item availability. You’ll receive updates on your order status.

Yes, you can request specific grocery items, including fresh produce, pantry staples, and household essentials. Availability may vary based on store stock.

Yes, we provide same-day grocery delivery whenever possible. To ensure timely service, we recommend placing orders earlier in the day.

Yes, we offer recurring grocery delivery services. You can set up a weekly or bi-weekly delivery schedule based on your needs.

Yes, we can help select grocery items based on dietary restrictions, such as low-sodium, gluten-free, or diabetic-friendly foods.

You can prepay directly with the store or authorize us to handle payment through an approved process. Our team will provide details based on your preferred method.

Absolutely! If you’d like to set up a recurring grocery schedule, give us a call at (239) 236-2386 (Press 6) or email info@agelesscares.com. This is especially useful when placing orders for someone else.

Yes, tips are encouraged! You can tip when placing your order over the phone or give a cash tip directly to the driver at delivery.

We recommend giving us a list of backup items or preferred substitute brands. This helps the shopper make the best alternative choice if your item is out of stock. We’ll save your preferences for future orders too.

Definitely! We’re happy to store your shopping list so you can reorder more quickly next time.

Yes! In addition to groceries, we can help you purchase vitamins and household essentials. Just call (239) 236-2386 and Press 6.

You can choose immediate delivery (usually within 3 hours) or schedule it for later. We’ll notify you once your order is on the way.

We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.

Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.

After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.

Note: Orders older than 7 days cannot be disputed.

We’re here for you every day of the week!

Eastern Time: 8:00 AM – 9:00 PM

Central Time: 7:00 AM – 8:00 PM

We strive to deliver prescriptions within 1-2 hours, depending on pharmacy processing times and location. You will receive updates throughout the process.

Yes, we deliver over-the-counter (OTC) medications, vitamins, and other non-prescription supplements.

No, we do not deliver narcotics or controlled substances due to strict legal regulations. This policy ensures compliance and prioritizes patient safety.

The delivery of controlled substances is governed by federal and state regulations. To ensure compliance and security, we do not provide this service.

Simply contact our team with your prescription details, and we will coordinate with your pharmacy for a prompt and secure delivery. Your information will be handled in compliance with HIPAA guidelines to protect your privacy.

Yes, a valid prescription is required for all prescription medication deliveries. We work directly with licensed pharmacies to verify and process orders.

We follow HIPAA regulations to ensure that your medical information remains private and secure throughout the delivery process.

Absolutely! If you’d like to set up a recurring grocery schedule, give us a call at (239) 236-2386 (Press 6) or email info@agelesscares.com. This is especially useful when placing orders for someone else.

Yes, tips are encouraged! You can tip when placing your order over the phone or give a cash tip directly to the driver at delivery.

We recommend giving us a list of backup items or preferred substitute brands. This helps the shopper make the best alternative choice if your item is out of stock. We’ll save your preferences for future orders too.

Definitely! We’re happy to store your shopping list so you can reorder more quickly next time.

Yes! In addition to groceries, we can help you purchase vitamins and household essentials. Just call (239) 236-2386 and Press 6.

You can choose immediate delivery (usually within 3 hours) or schedule it for later. We’ll notify you once your order is on the way.

We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.

Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.

After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.

Note: Orders older than 7 days cannot be disputed.

We’re here for you every day of the week!

Eastern Time: 8:00 AM – 9:00 PM

Central Time: 7:00 AM – 8:00 PM

Yes! Our concierge service can help with a wide variety of tasks. Just let us know your needs, and we will work to accommodate them.

When you place an order, you can specify any special handling instructions, like “leave at the front door” or “deliver to the side entrance.” We relay these instructions to drivers and confirm they’re followed.

Walkers and foldable wheelchairs are welcome as long as clients can transfer into the vehicle independently. We’ll confirm with drivers beforehand to ensure they’re comfortable with these requests. Make sure to notify our team so we can add the appropriate notes to the client’s profile.

Wellness Care Calls are scheduled check-in calls designed to provide emotional support, medication reminders, appointment management, and safety monitoring for seniors and individuals needing extra care. These calls help ensure their well-being while providing peace of mind to family members.

Our calls are ideal for:

• Seniors living alone
• Individuals with chronic conditions or disabilities
• Those needing medication and appointment reminders

Anyone who could benefit from companionship and regular check-ins

We offer flexible scheduling options, including daily, weekly, or customized call frequencies based on individual needs.

What types of reminders are included in the calls?

Our calls include:

• Wake-up reminders
• Medication reminders
• Appointment reminders
• Wellness check-ins and emotional support

Yes! We can provide updates to designated family members or caregivers regarding wellness check results, missed medications, or any concerns that arise.

If a client does not answer, we will attempt to reach them multiple times. If they remain unresponsive, we will follow a pre-arranged emergency protocol, which may include notifying family members or emergency contacts.

All our Wellness Care Calls are made by real, compassionate professionals who genuinely care about each client’s well-being.

Absolutely! We can tailor calls to include specific reminders, well-being check-ins, or even friendly conversations based on the client’s needs.

We can connect you with trusted professionals for just about anything — from landscapers and plumbers to pet sitters, handymen, painters, furniture assemblers, and even mobile nail technicians. Whether it’s a simple task like changing a light bulb or something bigger like a roof repair, Ageless is here to help. We’ll research reliable providers near you and work within your budget. ​

No problem! Just give us a call. We’re happy to look into it for you, and if you’re looking for it, chances are someone else might need it too.​

Our team is here to help 7 days a week:​

Eastern Time: 8:00 AM – 8:00 PM

Central Time: 7:00 AM – 7:00 PM

We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.

Anytime! Operators are available 24/7. Just call and press 0 to get help, quotes, or schedule a ride.

Ageless Care Solutions charges a $0.27 per-minute concierge fee (starting from the beginning of your ride) plus the TNC’s fare. The concierge fee supports our 24/7 call center and tech operations.

You don’t pay the driver directly. After your ride, your card on file is charged once for both:

• Our concierge fee
• The TNC fare (which we pay to them on your behalf)

You’ll receive a call or email with the breakdown of both charges.

It ensures enough funds are available for a round trip, especially if using a prepaid card.

Yes, especially if the driver waits or helps you. You can tip:

• In cash
• By calling us within 1 hour of the ride to add it to your card

TNCs (like Uber & Lyft) are regulated companies that connect passengers with independent drivers via smartphone apps. Ageless makes these services accessible to those without smartphones by handling the logistics for you.

Using TNCs on your own requires a smartphone, app knowledge, and a data plan. Drivers may also cancel or get lost. Ageless handles the ride coordination, tracks your location, updates trip info, and ensures you get where you need to go safely.

We:

• Check if the driver/car meets your needs (mobility, space, comfort)
• Relay special instructions to the driver
• Monitor the ride and assist if problems arise
• Update destinations if needed
• Notify authorized contacts once your trip ends

Yes, as long as you can transfer yourself into the car. Let us know so we can flag your account and inform the driver.

Yes. Just call and press 0 to bypass the menu and speak directly to an operator.

Yes. Call and press 0 to cancel.

Note: Cancel within 2 minutes of a driver accepting to avoid TNC cancellation fees ($5–$10).

Be ready within 5 minutes of the driver’s arrival. Let us create pickup instructions for common locations to help avoid issues.

TNC-related complaint? We’ll contact the TNC for you to seek a refund.

Ageless-related complaint? Our support team resolves most issues in 3–5 business days.

Call us at (239) 236-2386 right away.

There’s a $20 return fee when the driver brings your item back (charged by the TNC). Most items are returned within 48 hours.

You’re covered by the TNC’s insurance, as required by law. Ageless staff also carry vehicle insurance for any Ageless-operated rides in Florida.

Usually, the driver. If there are issues, call us and press 0 to update your destination.

Most rides arrive within 15 minutes. Be ready to leave when you call. Delays may occur due to availability.

Yes. But for the most accurate experience, we recommend calling 15 minutes before your trip. You can also call ahead to schedule if needed.

TNCs adjust prices to attract more drivers during high demand. Prices usually return to normal within 5–10 minutes.

Yes! Up to 4 passengers per car with no extra charge.

They can, but you’ll be charged for the wait time. It’s better to call us when you’re ready for pickup.

Usually a 4-door sedan. We can try to request a specific size if you have preferences—just let the operator know.

Check at https://www.agelesscares.com/ or call us to verify availability in your zip code.

You can ride up to 100 miles in any direction.

Yes. Just meet the driver at your airport’s designated “Ride Sharing Pickup Location.” The operator or driver will guide you.

Yes. Drivers may cancel at any time. If that happens, we’ll be notified and will request another driver for you right away.

While Ageless Care Solutions does not control rideshare company fees, in our experience, yes — a fee may be charged if a driver cancels your ride, especially if the driver has been waiting at your requested location for more than 5 minutes.

No. Ageless Care Solutions is not a transportation provider nor a licensed TNC. We help users of landlines, flip phones, and smartphones request rides from authorized TNCs and monitor ride status on their behalf.

Ageless Care Solutions does not own vehicles, nor do we employ or contract drivers. Instead, we work with TNCs that are licensed by state agencies, such as the Public Utilities Commission in Florida. These companies must meet strict requirements, including:

• Mandatory background checks for drivers
• Minimum insurance coverage of up to $1,000,000
• Vehicle condition and age standards
• Disqualification of drivers with recent serious driving offenses, such as DUIs within the past 7 years

These and other requirements vary by state but ensure a consistent level of safety and professionalism.

No. While many individuals use our services to get to medical appointments, we are not a substitute for an ambulance or emergency transportation. In a medical emergency, please call 911.

No, we do not provide NEMT services. Although many users rely on us for rides to healthcare appointments, the rideshare drivers we work with are not trained to assist individuals who need physical help getting in or out of a vehicle. Additionally, their vehicles are not guaranteed to accommodate equipment like motorized wheelchairs or scooters.

Licensed TNCs offer curb-to-curb service only, so if you require more assistance, we recommend looking into specialized transportation options.

All Ageless Care Solutions ride credits are non-refundable.

We aim to provide a positive experience with every ride. If you encounter an issue, please contact our Ride Department within 48 hours of ride completion:

• Phone: (239) 236-2386
• Email: support@silvereaseonthegollc.co

Prompt reporting helps us advocate for you more effectively.

After we receive your concern, a member of our support team will forward the issue to our rideshare partner for resolution. Once a decision is made, we’ll notify you by automated phone call and email.

Please note:

We cannot issue refunds for delays caused by traffic, weather, or other events beyond the driver’s control.

We are unable to investigate ride issues reported more than 30 days after the trip occurred.

No. Rides should not be requested for individuals under 18 unless they are accompanied by the account holder or another adult. This is a safety requirement and part of our Community Guidelines, designed to protect all users.

To start a partnership, simply fill out the form on our Business Partnerships page. We’re excited to connect with you!

We offer two billing options: you can provide a debit/credit card, and we will charge it at the end of each ride, or we can invoice you in advance for a month’s worth of services.

When you create an account with us, we give you a unique registration page. Anyone you refer through this page will be automatically enrolled in the subsidy or service program that you’ve set up.

We partner with trusted on-demand transportation providers, ensuring that every ride is covered by comprehensive insurance policies. These policies protect the rider, driver, and any third parties involved in the event of an accident, including liability coverage and uninsured/underinsured motorist protection.

Clients simply need a phone capable of calling our support line. We recommend using a cell phone for easy communication, but a landline will also work.

The liability risk is no different than that of any standard ride. We prioritize the safety of our clients and drivers, ensuring that all rides meet the necessary safety standards. If you need assistance with any special requests, like loading a walker or wheelchair, we’ll communicate this clearly, and you’ll have the option to cancel at any time.

Yes, walkers and foldable wheelchairs are welcome, as long as the rider can transfer themselves into and out of the vehicle without assistance.

Let your operator know, and we’ll note it in the rider’s account. When drivers are asked to lift mobility items, it’s considered customary to offer a tip.

We work with on-demand transportation services like Lyft and Uber, who provide fast, affordable rides — often within 15 minutes.

All drivers go through thorough background checks, and you can read more about those processes at https://www.agelesscares.com/home-care-and-senior-placement-agency-safety.

To pick up your medication, the driver will need your full name, phone number, date of birth, and home address.

For your safety, we highly recommend calling your pharmacy ahead of time to place your card on file. This ensures the medication is paid for when the driver arrives and avoids any need to hand over a card.

Delivery time can vary depending on driver availability, distance to the pharmacy, and how long it takes to process your medication pickup.

Our medication delivery and special request team is available daily:

Eastern Time: 8:00 AM – 10:00 PM

Central Time: 7:00 AM – 9:00 PM